First of all, I’d like to thank the technology department for their continual efforts in making the use of technology a seamless process for teachers and students. As we know, it’s no easy task. Thank you also to all of the teachers and staff for being flexible as all of the kinks are worked out.
This post will help clarify some of the issues that have popped up over the last few days. Please read the sections that are applicable to you.
Waterford
Gerald sent out an email this morning to all elementary users of Waterford with further directions for how to access the system (the first set of directions for teachers were emailed Tuesday afternoon). If you are having issues with Waterford after following his directions, submit a work order to have your issues remedied.
SuccessNET – Reading Street
Tuesday afternoon an email was shared with elementary principals to share with staff re: the issues we are having with Successnet. Our advice is to refrain from using Successnet (especially with students, as those accounts are still being created and finalized), until you receive further direction from myself or Lindsay Sessions. It is possible to log in as a teacher at this point to access some of the instructional materials, but the login information you received may not be accurate, and grade level content is still being finalized. Again, I advise not using this system until all is complete. Do not submit work orders about Successnet issues until you receive notification that the system work has been completed.
Google Accounts
Students in grades 3-6 have Elanco Google Apps accounts established for them upon registration. Once they are formally in PowerSchool, a Google account is automatically created within 24 hours. If you have a student who cannot successfully log into Google Apps, please physically help them log in, carefully typing their username and password, and making sure to check that zeros are zeros and Os are Os and the letter Is are not number 1s, etc. The easiest way to log into Google is to go to Google.com, click the red Sign In button at the top right, and enter username@elanco.net and the password. If you are using the link that takes students directly to the elanco.net domain (and the Spartan is in the top left), you do not need to include @elanco.net in the sign in process. (You will see it is already listed below the username text field). If you cannot get a student logged into Google and you have exhausted your troubleshooting efforts, submit a work order to have this checked on.
SuccessMAKER
Student accounts have been created in Successmaker. Teachers need to assign content in order for students to be able to use this program. This morning, Gerald sent out an email with instructions for how to deal with the Java issues that are arising. All students were enrolled in Successmaker over the summer. Teachers are being required to add new students to this program. If you have an issue with a student account in Successmaker, you can email me and I can check on the status of the account. If you need instructions on how to assign content in Successmaker, email Lyn.
Kidblog
Class and teacher accounts are in the process of being created for all Grades 2-6 classes in all three buildings. If you need your Kidblog accounts up and running by a specific day/time, please email Lyn ASAP so she can move it to the top of her priority list. As always, if you’d like me to come in so I can assist in kicking off blogging with your students, just use this contact form to schedule time for me to come to your classroom.
Qwertytown
The Qwertytown typing program accounts are being finalized this week. (Grades 2-6). This work will primarily be done in the labs. Look for more information coming to you about Qwertytown (teachers will have access to their students’ progress if they wish) when everything is ready.
Polyvision Eno Boards
If you received a new Polyvision Eno board and you did not yet have your pen synced with the board, please submit a work order.
How do I submit a work order?
- Log into the Intranet.
- Go to the right hand side links and click on Elanco Technology Help Desk.
- Enter your district credentials.
- Click on New Incident in the top left, and complete the form. Submit as much information as possible so the tech department can promptly assist.
Remember, do not email the tech department folks with your needs. If you have an issue that needs resolving, please submit a work order so everything can be tracked and taken care of in a timely manner.